Testimonials

I have worked with Gustavo on a number of programs in my 5 years at Genesys – from seminars designed to promote specific solutions through to executive summits that position the organizations thought leadership. Gustavo contributed to the success of these programs on so many levels, most noticeably his ability to deliver captivating presentations on a varied range of subject material – straddling business and technical themes – while ensuring complete audience understanding. A rare quality in my experience! Gustavo’s personality and professionalism also shine through in all he does. While his presentations have been a big hit with our customers and prospects alike, he has also helped to foster ongoing relationships with these organizations by becoming a trusted adviser to them.

Paul Roberts
Marketing Manager, UK and Ireland, Genesys Telecommunications

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Professional Speakers

nsa_member_logo3Twentyseven Communications provides professional and keynote speakers who are members of the National Speakers Association (NSA) and the Canadian Association of Professional Speakers (CAPS). We have spoken in over 15 countries at industry trade shows, sales training seminars, panel discussions and private events. Talks are primarily delivered by Gustavo Garcia.

Top presentations:

  • The New Front Door – Learn about Web 2.0, the latest trends in the interactive web, and how it is changing the way we communicate. Learn how the internet is organizing itself into communities using Social Media and how the brand is much more than just what businesses advertise but rather that it is a collection of the conversations that are taking place on Facebook, Twitter, LinkedIn, etc, that is defining the business.  more…
  • Reaching and Engaging new customers and opportunities using Social Networking – Business hasn’t changed in decades. A store sets up shop on Main St. and then hopes for as much traffic to pass buy and buy product. On the internet, people set up a web page and hope for as many eyes to see their stuff. Understanding how to get those eyes looking at your stuff and buying your product or service is not the same as it used to be.  more…
  • Twitter for Business – Some people think that twitter is used by people to advertise the minuscule and trivial activities of their lives; but what is really happening is that the leading companies, politicians, and entrepreneurs are using this tool to provide continual conversations using a concept called “Drip Marketing.”  more…
  • Next Generation Contact Centers – The Contact Center is the mammoth user of communications. Contact centers are changing from cost centers to profit centers. With the reality of Voice over IP upon us, companies are virtualizing their operations over multiple sites, consolidating their hardware and human resource requirements, and providing value to customers in an entirely new way.  more…
  • Understanding Call Center Technology for Executives – 80% of consumers say customer service representatives have a significant or major influence on their opinion of a company. 85% of consumers said they would stop using a company’s product or service following a bad call center experience. Do you know what is happening in your call center? more…

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