Professional Speakers

Twentyseven Communications provides professional and keynote speakers who are members of the National Speakers Association (NSA) and the Canadian Association of Professional Speakers (CAPS). We have spoken in over 15 countries at industry trade shows, sales training seminars, panel discussions and private events. Talks are primarily delivered by Gustavo Garcia.

Top presentations:

• The New Front Door – Learn about Web 2.0, the latest trends in the interactive web, and how it is changing the way we communicate. Learn how the internet is organizing itself into communities using Social Media and how the brand is much more than just what businesses advertise but rather that it is a collection of the conversations that are taking place on Facebook, Twitter, LinkedIn, etc, that is defining the business.  more…
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• Reaching and Engaging new customers and opportunities using Social Networking – Business hasn’t changed in decades. A store sets up shop on Main St. and then hopes for as much traffic to pass buy and buy product. On the internet, people set up a web page and hope for as many eyes to see their stuff. Understanding how to get those eyes looking at your stuff and buying your product or service is not the same as it used to be.  more…

• Twitter for Business – Some people think that twitter is used by people to advertise the minuscule and trivial activities of their lives; but what is really happening is that the leading companies, politicians, and entrepreneurs are using this tool to provide continual conversations using a concept called “Drip Marketing.”  more…

• Next Generation Contact Centers – The Contact Center is the mammoth user of communications. Contact centers are changing from cost centers to profit centers. With the reality of Voice over IP upon us, companies are virtualizing their operations over multiple sites, consolidating their hardware and human resource requirements, and providing value to customers in an entirely new way.  more…

• Understanding Call Center Technology for Executives – 80% of consumers say customer service representatives have a significant or major influence on their opinion of a company. 85% of consumers said they would stop using a company’s product or service following a bad call center experience. Do you know what is happening in your call center? more…
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