Testimonials

I have worked with Gustavo on a number of programs in my 5 years at Genesys – from seminars designed to promote specific solutions through to executive summits that position the organizations thought leadership. Gustavo contributed to the success of these programs on so many levels, most noticeably his ability to deliver captivating presentations on a varied range of subject material – straddling business and technical themes – while ensuring complete audience understanding. A rare quality in my experience! Gustavo’s personality and professionalism also shine through in all he does. While his presentations have been a big hit with our customers and prospects alike, he has also helped to foster ongoing relationships with these organizations by becoming a trusted adviser to them.

Paul Roberts
Marketing Manager, UK and Ireland, Genesys Telecommunications

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Technology Coaching

The strategists and visionaries at Twentyseven Communications help executives and companies gain competitive advantage by:

  • Helping you to understand the latest internet and customer service technologies.
  • Establishing strategies to innovate and identify the best technologies given your particular requirements.
  • Matching your business objectives with industry best practices.
  • “Claimstorming” to ignite innovation and Intellectual Property (IP) strategy within your organization.

Effective mentor – We put our partners at ease. Not only are you hiring an advanced technology pioneer but our criteria has to do with the diplomacy, tact and relationship building necessary to create a valuable and lasting relationship.

Planning – We help clients plan for technology use. We teach technology to our clients and participate as full partners in the design and delivery of the technology.

Teaming – Our relationship with clients is a partnership. There is a shared responsibility for the technology infused lessons – both the coach and the client will participate in the development and the testing of the lessons. Both invent. Both teach.

Clear Expectations – We will clarify the technology expectations for each level in the curriculum to develop the ability to translate those expectations into realities.

Customization – We adapt to the  partner’s style and characteristics and empower the client to make use of technologies in ways that dovetail with the business objectives and culture.

Unique skills

  • Leading edge customer service strategies & best practices
  • Reputation monitoring & brand management using Social Media
  • Over 12 years experience with Genesys Telecommunications including sales training on iWD, SIP, and iCFD
  • Social Media strategy including Linkedin, Facebook, and Twitter
  • Professional and Keynote speaker on Information Communication Technology (ICT)
  • Professional member of the National Speakers Association (NSA)

Claimstorming

“Claimstorming” is a about combining Brainstorming with making your claim in Intellectual Property.

Intellectual capital is one of the most important assets of many of the world’s largest and most powerful companies. By establishing a patent portfolio, companies can create a foundation for market dominance and trigger an added on-going revenue stream while protecting their return on investment and continuing growth and innovation. Intellectual property is often the key objective in mergers and acquisitions and companies are increasingly using licensing routes to increase profitability and create a passive revenue stream. Learn more…

The visionaries at Twentyseven Communications are an extended network of scientists, researchers and developers of new technologies and can help to nurture innovation within your company and focus on identifying where Intellectual Property stakes can be made. These visionaries are made up of patent holders and patent agents who have been through the process many times and can play a significant role at the preliminary stages of  the development of new inventions within your business.

Innovation sessions are typically a two day consulting engagement with your lead researchers and business executives. We also have the ability to submit your patents as patent agents.

Get Started Today

Technology Coaching sessions are handled one-to-one on the phone and online Web conferencing. Please contact Gustavo Garcia ggarcia@twentyseven.com for pricing and availability.