Testimonials

I have worked with Gustavo on a number of programs in my 5 years at Genesys – from seminars designed to promote specific solutions through to executive summits that position the organizations thought leadership. Gustavo contributed to the success of these programs on so many levels, most noticeably his ability to deliver captivating presentations on a varied range of subject material – straddling business and technical themes – while ensuring complete audience understanding. A rare quality in my experience! Gustavo’s personality and professionalism also shine through in all he does. While his presentations have been a big hit with our customers and prospects alike, he has also helped to foster ongoing relationships with these organizations by becoming a trusted adviser to them.

Paul Roberts
Marketing Manager, UK and Ireland, Genesys Telecommunications

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Technology Coaching

Helping executives, salespeople, entrepreneurs and small business gain competitive advantage by:

  • Helping you to understand the latest internet and customer service technologies.
  • Establishing strategies to innovate and identify the best technologies given your particular requirements.
  • Matching your business objectives with industry best practices.
  • Brainstorming on new channels of revenue
  • Leveraging social media and the internet to reach new customers
  • “Claimstorming” to ignite innovation and Intellectual Property (IP) strategy within your organization.

Effective mentor – I put my partners at ease. Not only are you hiring an advanced technology pioneer but my criteria has to do with the diplomacy, tact and relationship building necessary to create a valuable and lasting relationship.

Planning – I help my clients plan for technology use. I teach technology to my clients and participate as a full partner in the design and delivery of the technology.

Teaming – My relationship with my client is a partnership. There is a shared responsibility for the technology infused lessons. Both will participate in the development and the testing of lessons. Both invent. Both teach.

Clear Expectations – I will clarify with my client the technology expectations for each level in the curriculum to develop the ability to translate those expectations into real business benefits.

Customization – I adapt to my client’s partner’s style and characteristics and empower my client to make use of technologies in ways that dovetail with the business objectives.

Unique skills

  • Leading edge customer service strategies & best practices.
  • Reputation monitoring & brand management using Social Media.
  • Over 12 years experience with Genesys Telecommunications.
  • Social Media product and sales strategies.
  • Customer service & customer experience.
  • Professional and Keynote speakers on Communication Technology.
  • Professional member of the National Speakers Association (NSA).

Approach

Coaching sessions can happen in several ways based on the subject matter and client. For some, I use a combination of video conferencing with Skype in combination with online white-boarding sessions. With other face-to-face meetings and innovation retreats work best.

Contact Gustavo Garcia to get started today.