Technology Coaching

Helping executives, salespeople, entrepreneurs and small business gain competitive advantage by:

• Helping you to understand the latest internet and customer service technologies.
• Establishing strategies to innovate and identify the best technologies given your particular requirements.
• Matching your business objectives with industry best practices.
• Brainstorming on new channels of revenue
• Leveraging social media and the internet to reach new customers
• “Claimstorming” to ignite innovation and Intellectual Property (IP) strategy within your organization.

Effective mentor – I put my partners at ease. Not only are you hiring an advanced technology pioneer but my criteria has to do with the diplomacy, tact and relationship building necessary to create a valuable and lasting relationship.

Planning – I help my clients plan for technology use. I teach technology to my clients and participate as a full partner in the design and delivery of the technology.

Teaming – My relationship with my client is a partnership. There is a shared responsibility for the technology infused lessons. Both will participate in the development and the testing of lessons. Both invent. Both teach.

Clear Expectations – I will clarify with my client the technology expectations for each level in the curriculum to develop the ability to translate those expectations into real business benefits.

Customization – I adapt to my client’s partner’s style and characteristics and empower my client to make use of technologies in ways that dovetail with the business objectives.

Unique skills

• Leading edge customer service strategies & best practices.
• Reputation monitoring & brand management using Social Media.
• Over 12 years experience with Genesys Telecommunications.
• Social Media product and sales strategies.
• Customer service & customer experience.
• Professional and Keynote speakers on Communication Technology.
• Professional member of the National Speakers Association (NSA).

Approach

Coaching sessions can happen in several ways based on the subject matter and client. For some, I use a combination of video conferencing with Skype in combination with online white-boarding sessions. With other face-to-face meetings and innovation retreats work best.

Contact Gustavo Garcia to get started today.